Privacy policy

En Hoteles Felipe valoramos mucho que confíe en nosotros al utilizar nuestros servicios y nos importa mucho su privacidad; por eso nos comprometemos a proteger sus datos personales.

In this document, we explain all the details and will give you all the information necessary for you to know what is the legal basis which allows us to treat your personal data and the rights you have to protect them. Please, carefully read this Privacy Policy and, in the case that you would be left with any questions, below we tell you how you can get in touch with us.

Finally, we also want to inform you that we use cookies. Are small files that collect information about your navigation through our web site. You can find all the information about the use of cookies and of the data that we collect while you browse our website in our Cookie policy. In it we explain what personal data or information we collect, use that gives www.hotelesfelipe.es and what you can do about it. If you want to obtain more information about cookies, and how to prevent it from installing, you can visit the following web site: http://www.allaboutcookies.org.

Who is responsible for dealing with your personal data?

The responsible of treat your personal data is “Hoteles Felipe ”, con domicilio social en Calle San Antonio 15, 04140 Carboneras, en Almería. Si tiene alguna duda sobre protección de datos puede dirigirse a hotelesfelipe@hotmail.com.

What type of personal data does Hotels Felipe collect?

To be able to help you to complete and manage their room bookings, events or other services in our hotels, we need you to provide some personal data. These data are mainly your name and surname, your e-mail address, your postal address and your mobile phone, as well as the data necessary for billing and payment.

In case you have any special request, as well as to provide you with a better service, we may need you to provide us with some kind of additional information, such as, for example, in the case in which I would have reduced mobility, a health issue that we should have in mind or any type of information related to their religious beliefs.

You may also send us information about your reservations, bookings and therefore about you, to third parties. This happens, for example, when you hire our services via a travel agency or another website.

Why, and on what legal basis, do we collect and use your personal data?

We ask for your personal data mainly in order to give you the best possible service and help you in the process of booking through the website.

In any case, according to what we may use the personal data you provide to us, the legal basis that will allow us to treat them will be different. Below, we detail the purposes and the legal bases of the processing of your personal data:

1. Compliance of the contractual relationship
   We need to treat your personal data in order to manage your reservation request of our guest rooms or meeting rooms, as well as to hire other services, such as Massage. Also to carry out any management that need to be made once they have been recruited, and to proceed to its billing and payment.

In addition, we also need to process your data in order to send any type of message about your booking, or on information you need to know about the hotel or the contracted services.

If you do not try on these data, we couldn't complete the booking of your room or room, or to provide you with the service you hired.

2. Legitimate interest
   On the other hand, we require that you provide us with your personal data and treat them to attend to and respond to your requests for information or quotations, as well as to accommodate to your suggestions, complaints, or claims that you may have. To do this, we have a customer care service that will assist you and will answer all your questions both via e-mail by phone.

When you have already made a booking with us, we will get in touch with you to:

(i) Mandarle una encuesta para que nos dé su opinión sobre la experiencia que ha tenido con Hoteles Felipe , sobre cómo le hemos tratado.

(ii) Si se da la casualidad de que el día de su cumpleaños está alojado en uno de nuestros hoteles, la Dirección del Hotel le daría un pequeño obsequio a modo de felicitación.

(iii) Para fines administrativos, estadísticos, contables y de reporte y de control interno, todas las compañías de Hoteles Felipe podrán tratar también, internamente, sus datos personales.

(iv) in Addition, you can also perform actions of anonymization, seudonimización and encryption of your personal data, about the information contained in the systems.

En estos casos entendemos que en Hoteles Felipe tenemos un interés legítimo para utilizar sus datos personales y, sobre todo, que utilizar esta información no daña su privacidad ni su intimidad.

3. Compliance with a legal obligation
   There will also be occasions in which we need to treat your personal information to fulfil certain legal obligations that we are implementing. By way of example, and without limitation, the provisions of the organic Law 4/2015 of 30 march, to protect the safety of citizens in relation to the obligation to create a documentary record and information of the guests of our hotels.

The above is especially important when the Security Forces and Bodies of the State or the Courts require us to provide your data. To this end, it is possible that the personal data that we try to include your name, address, email address, IP address and payment details.

4. Consent
   There will be some issues that are not required to fulfill the contract or the reserve, which has entered into with us, who are not legally binding, or for which we do not have a legitimate interest. In these cases, we will not do anything without your permission; when it is, we will inform you in detail the purposes and how we use your data to be aware and to be able to decide how we can try.

Esto puede suceder, por ejemplo, cuando quiera suscribirse a nuestra Newsletter o recibir información comercial sobre Hoteles Felipe. Si se suscribe y nos da su consentimiento para ello, utilizaremos esta información para enviarle información que pueda interesarle sobre las ofertas, promociones y últimas novedades de Hoteles Felipe.

Del mismo modo, le pediremos su autorización para enviarle información sobre Hoteles Felipe, así como de sus novedades y promociones.

In the case in which I would like to guardásemos your personal data, that's your first and last name, email address, phone number, and postal address, for future bookings through our web page, also we require that you give us your consent to do this.
In the case that you provide to us, and we need to treat any type of information such as, for example, if you have reduced mobility, a health condition or information related to their religious beliefs, we will also ask that before you give us your authorization.

Por supuesto, en cualquier momento podrá retirar su autorización sin que ello afecte a su condición como cliente de Hoteles Felipe. Le informamos con más detalle de cómo hacerlo en el apartado relativo a sus derechos. Todas las acciones que hayamos hecho antes de que retire su consentimiento seguirán siendo lícitas.

What we share with someone your personal data?

As a general rule we do not share with any third party your personal data. However, it may be necessary to manage your booking or provide the service that has hired and always in accordance with the terms and conditions of this Privacy Policy. It can also be the case that we are legally compelled to do so, or that we have a legitimate interest in doing so.

In this way, as we have explained, there may be occasions in which we have the legal obligation to disclose your personal data, we will expressly authorized or when we have a legitimate interest to do so. Therefore, we believe that it is important for you to know that, to be able to provide our services to you, we may share your data with the following third parties for the purposes described in this Privacy Policy:

1. The State Security Forces and other law enforcement forces or the Courts and Tribunals when required or necessary to comply with the legal obligations that correspond to us.
2. Companies of credit cards and debit cards to facilitate payments you make to us and is responsible for the detection of possible fraud, for which you may need data on the method of payment to process payment or ensure the security of your transaction.
3. Service providers necessary to carry out our activity as, for example, the telephone customer service or services for email marketing that helps our marketing team to conduct surveys of satisfaction of our customers. In these cases, we want to clarify that enroll with them the relevant contract to ensure that they apply all appropriate measures to protect your personal data.
4. Otros servicios ofrecidos por Hoteles Felipe, para fines administrativos, estadísticos, contables y de reporte y de control interno. Si nos lo ha autorizado, también para enviarle sus novedades y promociones.

How do you use Hotels Felipe social networks?

En Hoteles Felipe utilizamos las redes sociales principalmente para (i) mantener informados a aquellos usuarios que visiten nuestros perfiles de las promociones y novedades que tenemos y (ii) para atender y dar respuesta a todas las consultas que nos hagan llegar a través de las mismas. Creemos que puede ser de interés de los usuarios y que no perjudica de ningún modo su privacidad.

In some cases, we will also use the social networks to organize contests and sweepstakes from which you could be a part of. When you participate in any of them, we need to treat their personal data in order to carry out all the formalities related to the contest or prize draw, as well as for the awards that have been achieved. We consider that, having decided to participate in these activities, we have a legitimate interest to process your data and that we do not harm your privacy or intimacy.

For reasons of transparency, in one of our sweepstakes or promotions, we may publish the winner's name on our website or in any social network. When this happens, we will notify you in its legal basis.

For how long will we keep your personal data?

En Hoteles Felipe conservaremos sus datos personales durante el tiempo que sean necesarios para cumplir con lo que nos ha pedido, atender a su reserva o mientras tengamos su autorización.

Once you have passed this time, you should be aware that the Law imposes on us the obligation to keep them for some additional time, especially to cater to potential claims. During this time, we will retain your personal data blocked only to put them at the disposal of the Security Forces and Bodies of the State or of Judges and Courts, as well as for the compliance with the legal obligations that we are implementing.

What rights you have to control your personal data that you have given to Hotels Felipe and how can you exercise them?

The law recognizes a number of rights, which must be known and may exercise to protect your privacy. We refer mainly to his right to:

1. Confirmar si en Hoteles Felipe estamos tratando datos personales suyos o no y, en tal caso (a) acceder a ellos, (b) solicitar su rectificación si cree que son inexactos o, en su caso, (c) pedir su supresión cuando, entre otros motivos, considere que ya no son necesarios, teniendo en cuenta para qué nos los dio.
2. In certain circumstances, you may also request to limit the use that we make of your data, or even oppose us to keep using it. In such a case we will no longer use them, except for legitimate reasons, compelling or the exercise or defense of possible claims.
3. If we use your personal information to develop profiles of behavior (for example, in order to better understand their interests and needs through the navigation that make our Website), and do it in a way entirely automated, you have the right to be informed of it, to ask for the personal intervention of any of our agents, to challenge any decision based on those profiles, or, simply, to express your point of view.
4. You also have the right to request the portability of the data you have provided to us, so if you are interested in us to directly to you or a third party that you provide us, in a format of common use and mechanical reading.
5. Of course, you have the right to withdraw at any time the specific authorizations that we have been able to take to use your personal data.
6. Finalmente, puede presentar cualquier reclamación ante Hoteles Felipe y/o ante la Agencia Española de Protección de Datos, especialmente cuando haya ejercido algún derecho y no lo hayamos atendido en los términos legalmente establecidos.

To do this, you only have to send us an e-mail to the e-mail address hotelesfelipe@hotmail.com o, si prefiere, enviarnos su solicitud por correo postal a la calle San Antonio 15 – 04140 Carboneras, Almería.

Who is the Data Protection officer of Hotels Felipe?

En Hoteles Felipe hemos nombrado a una persona, el Delegado de Protección de Datos, para garantizar que cumplimos todas las exigencias legales de la normativa en materia de protección de datos de carácter personal.

You can contact at any time to provide all the information related to your personal data. To contact him, you can do so via the following e-mail address: hotelesfelipe@hotmail.com.